Black Friday 2024

How Ecommerce Companies Can Prepare

September 10 at 1 PM ET

The weather may be warm...

…but for CX leaders at ecommerce companies, the time to prepare for the holiday season is now. And this year, the stakes are higher than ever. 

 

Customers are demanding bigger discounts and better customer service. The election, economic uncertainty, and a late Thanksgiving are combining to make this an unusual holiday season.  

 

Join our webinar to learn how leading ecommerce companies are planning to weather this perfect storm.

What We’ll Cover

In this webinar, you’ll learn:

How to ensure seasonal agents provide high quality customer support

Tips for implementing or optimizing your self-service solutions, including AI

Forecasting holiday ticket volume – and what you can do if your forecast is off

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Why is this holiday season so different?

A “perfect storm” of factors are combining to make this holiday season unlike any that came before. In this webinar, we’ll unpack these trends and talk about what they mean for CX leaders:

There have always been some super early birds. But in 2019, only 9% of people started their shopping as early as June. This year, it was 16%.

Thanksgiving falls on Nov. 28 this year – as late as it could possibly fall. Anyone who waits until after the holiday will have just 3.5 weeks to shop.

This “non-recession that feels like a recession” will impact consumer spending. Expect bargain hunters.

In 2020, consumer spending dipped during and after the election, because of uncertainty. Any dispute around the election’s outcome could suppress spending this year as well.

Amazon is gaining more share than ever before, making it harder for small brands to break through.

Register now for our webinar
and ensure your CX team is prepared!

Our goal: ensure your customers experience the joy of the season through every interaction with your brand.

Don't miss out on the opportunity to make this holiday season your most successful yet. Join our webinar on Tuesday, September 10 at 1 p.m. ET.

Register now to secure your spot!

About the Speakers

Zach Goldstein

Zach Goldstein is a finance professional turned entrepreneur and the visionary founder of Public Rec, a leisure apparel brand that has redefined comfort and style for everyday wear. Based in Chicago, Zach launched Public Rec with a focus on creating high-quality, well-fitted leisure pants that cater to both comfort and aesthetic appeal. His journey began with the innovative All Day Every Day Pant, which quickly set the standard for the brand's expanding product line.

Ben Segal

Ben Segal is a seasoned customer experience (CX) professional with over a decade of experience in the ecommerce and tech startup sectors. He has played a key role in scaling CX operations at companies like Freshly and Pair Eyewear, where he transitioned from managing a small in-house contact center to leading the technical framework of a global, 24/7 operation. He currently serves as the Chief Experience Officer (CXO) at CreateCX, a customer support consultancy.

George Tillotson

George Tillotson is VP of Client Solutions of Peak Support, a business process outsourcing company focused on building exceptional customer support teams.

George's team partners with new potential clients on the solutioning, site selection, and project planning of new engagements with Peak Support. Over the last 6 years George has launched and/or supported the creation of dozens of outsourced support teams across ecommerce and other industries."

Chris De Jong

Chris De Jong is a Director of Integrated Marketing at Gorgias. He is a Growth-focused SaaS marketing leader with a track-record of scaling brand, demand and product marketing functions.

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