Black Friday 2024

How Ecommerce Companies Can Prepare

June 26 at 1 PM ET

The weather may be warm

but for ecommerce companies, the time to prepare for the holiday season is now. In this webinar, you’ll learn real-world examples of how e-commerce businesses like yours have tackled the challenges of planning for the holiday season, including forecasting, inventory planning, marketing, scaling your customer support team and incorporating AI.

 

Our goal: ensure your customers experience the joy of the season through every interaction with your brand. Don’t miss out on the opportunity to make this holiday season your most successful yet. Join our webinar on Wednesday, June 26 at 1 p.m. ET. Register now to secure your spot!

About the Speakers

Zach Goldstein

Zach Goldstein is a finance professional turned entrepreneur and the visionary founder of Public Rec, a leisure apparel brand that has redefined comfort and style for everyday wear. Based in Chicago, Zach launched Public Rec with a focus on creating high-quality, well-fitted leisure pants that cater to both comfort and aesthetic appeal. His journey began with the innovative All Day Every Day Pant, which quickly set the standard for the brand's expanding product line.

Ben Segal

Ben Segal is a seasoned customer experience (CX) professional with over a decade of experience in the sports, entertainment, and tech startup sectors. He has played a key role in scaling customer experience operations at companies like Freshly and Pair Eyewear, where he transitioned from managing a small in-house contact center to leading the technical framework of a global, 24/7 operation. At Thesis, Ben advanced their CX strategies, driving significant growth and customer satisfaction through innovative projects and a customer-first culture. Currently, as the Chief Experience Officer (CXO) at Create CX, Ben oversees strategic customer interactions, drives innovation in service delivery, and integrates AI and automation tools to enhance efficiency. He is committed to fostering a customer-centric culture, building strong relationships with key partners, and leveraging data-driven insights to continuously improve the overall customer journey. Ben and his team are dedicated to delivering exceptional experiences that exceed client expectations.

Hannah Steiman

Hannah Steiman is president of Peak Support, a business process outsourcing company focused on building exceptional customer support teams for companies in ecommerce and other industries. Since 2017, she has helped grow Peak Support from 60 people to more than 2,000 agents in five global locations.

What We’ll Cover

In this webinar, we’ll discuss:

When to start planning for Black Friday 2024

3 secrets to successfully marketing holiday deals

5 questions to ask when forecasting Black Friday & holiday season demand – and what risks to prepare for if your forecasts are off

How much to scale your customer support team

How to ensure seasonal agents provide exceptional customer service

How technology optimizations and AI can reduce your costs for ecommerce companies in the 2024 holiday season

Elevate Your Customer Support this Holiday Season

Discover how ecommerce companies can drive revenue by delivering unparalleled customer experiences.

Learn From
Industry Experts

Understand how you can prepare for the unique challenges faced by ecommerce companies during the holiday season.

Sign up right now!