What are BPO and BPM?
BPO and BPM are essential components of modern business operations, with BPO involving the outsourcing of specific tasks or processes to external service providers, while BPM focuses on optimizing and improving internal processes for increased efficiency and productivity.
Peak Support Q&A: Angeline de Leon
Peak Support Monthly Q&A provides insights into Angelina de Leon personal interests, achievements, and experiences, showcasing her role as the Service Delivery Manager at Peak Support
Insourcing vs Outsourcing: What’s the Difference?
Explore the distinctions between insourcing and outsourcing, highlighting the benefits and considerations of each approach to help businesses make informed decisions about their operational needs.
The First 90 Days for New CX Leaders
A comprehensive guide for new customer experience leaders, offering practical strategies and insights to navigate the initial phase of their role and drive impactful results.
Probing Questions Can Help Your Customer Support
Explore the power of asking effective probing questions in customer support interactions, providing practical tips and strategies to enhance problem-solving, understanding, and overall customer satisfaction.
A Guide to Reducing Hold & Chat Wait Times
A comprehensive resource for contact center managers, providing actionable strategies and best practices to minimize hold and chat wait times, improving customer experience and operational efficiency.
Peak Support Q&A: Whitney Collurafici
Peak Support Monthly Q&A provides insights into Whitney Collurafici personal interests, achievements, and experiences, showcasing her role as Director of Client Services at Peak Support
Peak Support Q&A: Stephen Lowe
Peak Support Monthly Q&A provides insights into Stephen Lowe personal interests, achievements, and experiences, showcasing his role as Chief Information Officer at Peak Support
2023 Trends in Subscription Businesses
Highlight of the emerging trends in subscription-based businesses and explore the strategies that customer experience (CX) leaders are implementing to adapt and thrive in this evolving landscape.
Peak Support Q&A: Abigael Flores
Peak Support Monthly Q&A provides insights into Abigael Flores personal interests, achievements, and experiences, showcasing her role as Service Delivery Manager at Peak Support
What is Automatic Call Distribution?
A clear and concise explanation of automatic call distribution (ACD), its benefits, and how it optimizes call routing in contact centers to improve customer service and agent productivity.
Peak Support Q&A: Ira Tejada
Peak Support Monthly Q&A provides insights into Ira Tejada personal interests, achievements, and experiences, showcasing her role as Director of Finance and Accounting at Peak Support.
