8 Quality Assurance Tools to Keep Your Customer Service Best-in-Class
A list of quality assurance tools that businesses can utilize to ensure exceptional customer interactions and maintain high standards of service.
5 Ways to Automate Customer Support in Zendesk
Learn 5 ways to automate your customer support with Zendesk. Tips and tricks for your growing brand.
2024 KPI for Customer Service: First Response Time
Here are the benchmarks for the best, worst, and average First Response Time from our 2024 Customer Service KPI ebook.
3 Signs Your BPO Doesn’t Want Your Business
It’s been a year of record-setting consolidation in the BPO industry.
Concentrix acquired Paris-based Webhelp, creating a $9.8 billion behemoth that could bring in around a thousand new clients and boasting 440,000 employees.
5 Great Features of Intercom for Support Teams
Find out why Intercom brings big benefits for both customer service agents and customers, as we share five key areas where Intercom really stands out compared to its competitors.
Embark Case Study
Chatbot Optimization at Embark -How Embark achieved a 75% reduction in volume and 96% chatbot resolution rate with an optimization from Peak Support
Wally Case Study
When Wally automated some of the
tasks being handled by the Peak agents,
the team members leveled up to take
on additional work thanks to Peak Support.
2024 KPI for Customer Service: Full Resolution Time
Here are the benchmarks for the best, worst, and average Full Resolution Time from our 2024 Customer Service KPI ebook.
The Critical Chatbot KPIs You Should Track in 2025
We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.
Crafting an RFP to Outsource Customer Support
A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.
5 Ways to Use Your Customer Support Team to Drive Revenue
Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.
The ROI of Customer Support
The ROI of Customer Support delves into the tangible financial benefits that a well-integrated support team can bring to a business, highlighting how strategic customer service can directly influence profitability and growth.
