Insourcing vs Outsourcing: What’s the Difference?
Explore the distinctions between insourcing and outsourcing, highlighting the benefits and considerations of each approach to help businesses make informed decisions about their operational needs.
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Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.
Explore the distinctions between insourcing and outsourcing, highlighting the benefits and considerations of each approach to help businesses make informed decisions about their operational needs.
A comprehensive guide for new customer experience leaders, offering practical strategies and insights to navigate the initial phase of their role and drive impactful results.
Explore the power of asking effective probing questions in customer support interactions, providing practical tips and strategies to enhance problem-solving, understanding, and overall customer satisfaction.
A comprehensive resource for contact center managers, providing actionable strategies and best practices to minimize hold and chat wait times, improving customer experience and operational efficiency.
Peak Support Monthly Q&A provides insights into Whitney Collurafici personal interests, achievements, and experiences, showcasing her role as Director of Client Services at Peak Support
Peak Support Monthly Q&A provides insights into Stephen Lowe personal interests, achievements, and experiences, showcasing his role as Chief Information Officer at Peak Support
Highlight of the emerging trends in subscription-based businesses and explore the strategies that customer experience (CX) leaders are implementing to adapt and thrive in this evolving landscape.
Peak Support Monthly Q&A provides insights into Abigael Flores personal interests, achievements, and experiences, showcasing her role as Service Delivery Manager at Peak Support
A clear and concise explanation of automatic call distribution (ACD), its benefits, and how it optimizes call routing in contact centers to improve customer service and agent productivity.
Peak Support Monthly Q&A provides insights into Ira Tejada personal interests, achievements, and experiences, showcasing her role as Director of Finance and Accounting at Peak Support
That’s why we’re laser-focused on building the best company culture—not just in the BPO industry, but in the world. And it’s working. Over 95% of our team members agree that Peak Support is a great place to work, and we’re hard at work improving that number every day.
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