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The First 90 Days for New CX Leaders

A comprehensive guide for new customer experience leaders, offering practical strategies and insights to navigate the initial phase of their role and drive impactful results.

Customer Experience Leadership

How to Run a More Effective Support Team Meeting

Valuable tips and strategies for improving the efficiency and productivity of support team meetings, ensuring effective communication, collaboration, and problem-solving within the team.

Customer Support Leadership Leadership & Management Managing Teams

23 Books Everyone in Customer Service Should Read

A list of recommended books that cover various aspects of customer service, offering valuable insights and knowledge for professionals in the field.

Best Customer Service Customer Service Customer Service Best Practices Customer Service Ideas Customer Service Productivity Leadership Leadership & Management

A First-Hand Account of Peak Support’s First-Ever U.S. Summit

An inside perspective on the inaugural U.S. Summit hosted by Peak Support, providing insights into the event, its impact, and the experiences of attendees.

Leadership Peak Support Peak Support Summit Remote Work

How To Deal With Feeling Overwhelmed At Work

Practical strategies and tips to effectively manage and overcome feelings of overwhelm in the workplace, promoting productivity and well-being.

Leadership

How to Build a Strong Company Culture With a Remote Team

Valuable insights and practical tips on fostering a positive and cohesive company culture in a remote work environment, emphasizing the importance of communication, trust, and shared values.

Leadership

8 Must-Reads on Leadership

A curated list of eight essential books that offer valuable insights and guidance on leadership, helping individuals enhance their leadership skills and become more effective leaders.

Leadership

3 Costly Customer Service Mistakes – And How To Avoid Them

Common errors in customer service practices and provides actionable tips to prevent these mistakes, ultimately improving customer satisfaction and loyalty.

Customer Service Leadership Leadership & Management Management Managing Teams Performance Management Recruiting & HR

How to Manage Stressful Situations at Work — And in Fishing

Effectively managing stress in both professional and recreational settings, offering practical tips for maintaining composure and finding balance amidst challenging situations.

Leadership

5 Easy Steps to Prevent Burnout in Your Leadership Team

Actionable advice and strategies to help leaders prioritize self-care, manage stress, and create a healthy work environment to prevent burnout and promote overall well-being within the leadership team.

Leadership