Resources
5 Ways to Use Your Customer Support Team to Drive Revenue
Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.
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7 Best Practices for Outsourcing Ecommerce Customer Service
Navigate the process of outsourcing your eCommerce customer support operations successfully with this helpful guide.
2024 Key Performance Indicators for Customer Service: AI Chatbot Resolution Rate
Here are the benchmarks for the best, worst, and average AI Chatbot Resolution Rates from our 2024 Customer Service KPI ebook.
20 Ecommerce Customer Service Macros
A list of 20 of the most common ecommerce support questions that will help make responding to frequently asked customer questions more efficient.
Outsourcing Customer Support for SaaS
Our comprehensive ebook, Outsourcing Customer Support for SaaS, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
Unlock the Power of Outsourcing
Our comprehensive ebook, How to Outsource Customer Support, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
5 Proven Secrets for Recruiting Great Player Support Agents
Gaming companies need to keep these proven secrets in mind for when they are recruiting and hiring great player support agents.
2024 Key Performance Indicators for Customer Service: Average Chat Wait Time
Here are the benchmarks for the best, worst, and average Chat Wait Times from our 2024 Customer Service KPI ebook.
How to Recruit Great Customer Support Agents
Discover the secrets to recruiting top-tier support agents who can elevate your customer service to new heights.
Gale Healthcare Solution Case Study
This case study explores the successful collaboration between Gale Healthcare and Peak Support to boost operational efficiency.
