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5 Ways to Use Your Customer Support Team to Drive Revenue
Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.
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Omnichannel Customer Experience: What It Is and How Outsourcing Makes It Possible
Email, phone, chat, and social shouldn’t make customers start over. A BPO coordinates customer support so the next support agent can pick up the same case.
The Real Cost of Poor Customer Experience
Lower customer support costs mean nothing if customers keep leaving. Churn reveals the expense the support budget misses: lost revenue and more acquisition spending.
CX Outsourcing Trends in 2026: Key Stats to Look Out For
Explore the CX outsourcing trends shaping 2026, from market growth and changing customer habits to new technology and a wider talent map.
Peak Support Named Founding Member and Certified Partner of Kustomer
Peak Support, a Ubiquity company and provider of CX and operations support, today announced it has been named a Founding Member and Certified Partner of Kustomer, the intelligent CX platform.
Enterprise AI Chatbot Solutions Should Do More Than Answer Questions
An enterprise AI chatbot solution should make getting help easier for customers from the first message all the way through resolution.
Outsource Ecommerce Customer Support Without Sacrificing Quality
Many ecommerce brands need more customer support capacity but don’t want customers to feel a drop in the help they get.
Why Subscription Brands Don’t Need a Data Warehouse to Manage Churn
A rising subscription churn rate creates an awkward business problem: leadership has a number to react to and very little context for what needs fixing.
Patient Experience Trends Changing What Good Healthcare Looks Like
Patients now judge healthcare organizations by the work surrounding an appointment, including whether a digital task can be finished and whether follow-up messages arrive in a useful order.
Retail Customer Experience Outsourcing: From Order Placed to Order Again
A retailer can lose the next order while sorting out the current one. Outsourced agents handling customer order problems need enough context to solve them without adding to the frustration.