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2024 Key Performance Indicators for Customer Service: Average Chat Wait Time

Here are the benchmarks for the best, worst, and average Chat Wait Times from our 2024 Customer Service KPI ebook.

How to Recruit Great Customer Support Agents

Discover the secrets to recruiting top-tier support agents who can elevate your customer service to new heights.

2024 Key Performance Indicators for Customer Service: First Contact Resolution

Here are the benchmarks for the best, worst, and average First Contact Resolution rates from our 2024 Customer Service KPI ebook.

8 Quality Assurance Tools to Keep Your Customer Service Best-in-Class

A list of quality assurance tools that businesses can utilize to ensure exceptional customer interactions and maintain high standards of service.

5 Ways to Automate Customer Support in Zendesk

Learn 5 ways to automate your customer support with Zendesk. Tips and tricks for your growing brand.

2024 KPI for Customer Service: First Response Time

Here are the benchmarks for the best, worst, and average First Response Time from our 2024 Customer Service KPI ebook.

3 Signs Your BPO Doesn’t Want Your Business

It’s been a year of record-setting consolidation in the BPO industry.
Concentrix acquired Paris-based Webhelp, creating a $9.8 billion behemoth that could bring in around a thousand new clients and boasting 440,000 employees.

5 Great Features of Intercom for Support Teams

Find out why Intercom brings big benefits for both customer service agents and customers, as we share five key areas where Intercom really stands out compared to its competitors.