Blogs

2024 Trends: How AI Will Reshape Customer Service Teams

Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.

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Peak Support Q&A: Whitney Collurafici
Peak Support Monthly Q&A provides insights into Whitney Collurafici personal interests, achievements, and experiences, showcasing her role as Director of Client Services at Peak Support
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Peak Support Q&A: Stephen Lowe
Peak Support Monthly Q&A provides insights into Stephen Lowe personal interests, achievements, and experiences, showcasing his role as Chief Information Officer at Peak Support
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2023 Trends in Subscription Businesses
Highlight of the emerging trends in subscription-based businesses and explore the strategies that customer experience (CX) leaders are implementing to adapt and thrive in this evolving landscape.
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Peak Support Q&A: Abigael Flores
Peak Support Monthly Q&A provides insights into Abigael Flores personal interests, achievements, and experiences, showcasing her role as Service Delivery Manager at Peak Support
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What is Automatic Call Distribution?
A clear and concise explanation of automatic call distribution (ACD), its benefits, and how it optimizes call routing in contact centers to improve customer service and agent productivity.
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Peak Support Q&A: Ira Tejada
Peak Support Monthly Q&A provides insights into Ira Tejada personal interests, achievements, and experiences, showcasing her role as Director of Finance and Accounting at Peak Support
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Peak Support Q&A: Patricia Panibio
Peak Support Monthly Q&A provides insights into Patricio Panibio personal interests, achievements, and experiences, showcasing her role as Senior Operations Manager at Peak Support
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Peak Support Q&A: Sam Pacunla
Peak Support Monthly Q&A provides insights into Sam Pancula personal interests, achievements, and experiences, showcasing his role as Senior Team Lead at Peak Support
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Customer Loyalty vs Customer Satisfaction
A comprehensive comparison between customer loyalty and customer satisfaction, explaining their distinctions and importance in building strong customer relationships and driving business growth.