E-Books
Crafting an RFP to Outsource Customer Support – Includes a Complete RFP Template
A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.
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Key Performance Indicators (KPIs) for Customer Service
Unlocking Success: A comprehensive guide to selecting, measuring, and optimizing Key Performance Indicators (KPIs) for Customer Support, empowering businesses to deliver exceptional customer experiences.
Building an Exceptional Company Culture
A comprehensive guide to creating a positive and thriving work environment that fosters employee engagement, productivity, and long-term success. *Bonus – Get our free card deck with 70 tips and tricks for creating an exceptional workplace culture
Peak Support’s Leadership Training Program
A transformative guide to developing effective leadership skills and strategies, empowering individuals to drive growth, inspire teams, and achieve peak performance in the customer support industry.
Peak Support’s Guide to Phone Support
A comprehensive resource providing expert insights and practical tips for delivering exceptional customer service over the phone, enhancing customer satisfaction and loyalty.
How to Launch and Execute a Customer Service QA
A step-by-step guide to implementing and managing a successful quality assurance program, ensuring consistent and exceptional customer service experiences.
