Resources

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

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6 Easy Steps to Scale Your Customer Support Team
Guide with six straightforward steps to help businesses efficiently expand and grow their customer support team to meet increasing demands and ensure exceptional customer service.
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Does Live Chat Increase Sales? The Do's And Don'ts
The impact of live chat on sales conversion rates, offering valuable insights on best practices and common pitfalls to help businesses effectively leverage live chat as a sales tool.
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How To Handle Negative Customer Feedback on Facebook: 5 Best Ways
Tips for businesses to effectively manage and address negative customer feedback on Facebook, ensuring a positive and constructive customer experience.
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What is Omnichannel Customer Service and How Can You Provide It?
Understand the concept of omnichannel customer service and learn practical advice on how businesses can implement a seamless and integrated customer service experience across multiple channels to enhance customer satisfaction and loyalty.
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Peak Support Q&A: Martin Floro
Peak Support Monthly Q&A provides insights into Martin Floro's personal interests, achievements, and experiences, showcasing his role as an IT Operations Senior Manager at Peak Support.
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To Deliver Great Customer Service, Focus on the 3 Things That Matter
The importance of prioritizing three key elements - responsiveness, empathy, and consistency - in order to provide exceptional customer service that builds trust and loyalty.
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8 Must-Reads on Leadership
A curated list of eight essential books that offer valuable insights and guidance on leadership, helping individuals enhance their leadership skills and become more effective leaders.
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Customer Service KPIs: Average Handle Time on Live Chat
Explore the importance of Average Handle Time (AHT) as a key performance indicator in measuring efficiency and effectiveness of customer service on live chat, providing tips on how to optimize AHT without compromising customer satisfaction.
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Customer Service KPIs: Customer Satisfaction on Live Chat
Delve into the significance of measuring customer satisfaction as a key performance indicator on live chat, offering strategies to enhance customer satisfaction levels and improve overall customer service experience.