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Aiming for “Wow!”: How to Level Up Your CX with Human-Centered Service

Here are 8 ways to build deep customer connections through your customer support team.

Customer Experience Customer Service Customer Support

20 Ecommerce Customer Service Macros

A list of 20 of the most common ecommerce support questions that will help make responding to frequently asked customer questions more efficient.

Customer Experience Customer Service Customer Support Ecommerce

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

Customer Experience Customer Support

The ROI of Customer Support

The ROI of Customer Support delves into the tangible financial benefits that a well-integrated support team can bring to a business, highlighting how strategic customer service can directly influence profitability and growth.

Customer Experience Customer Support

How to Recruit Exceptional Player Support Agents

Discover how to recruit exceptional player support agents by leveraging flexible, dedicated teams that prioritize client satisfaction and foster a culture of deep learning and community.

Customer Experience Customer Support Gaming

Complaints Resolution: Why It’s Important

Learn why effective complaints resolution is crucial for the success and reputation of your business in our insightful blog post.

Customer Experience

Four Mistakes to Avoid When Implementing AI

Learn insights on common pitfalls to steer clear of when integrating AI technologies, ensuring a successful and effective implementation process.

Customer Experience

The First 90 Days for New CX Leaders

A comprehensive guide for new customer experience leaders, offering practical strategies and insights to navigate the initial phase of their role and drive impactful results.

Customer Experience Leadership

2023 Trends in Subscription Businesses

Highlight of the emerging trends in subscription-based businesses and explore the strategies that customer experience (CX) leaders are implementing to adapt and thrive in this evolving landscape.

Customer Experience

What is Automatic Call Distribution?

A clear and concise explanation of automatic call distribution (ACD), its benefits, and how it optimizes call routing in contact centers to improve customer service and agent productivity.

Customer Experience Customer Service Customer Support