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23 Books Everyone in Customer Service Should Read

A list of recommended books that cover various aspects of customer service, offering valuable insights and knowledge for professionals in the field.

Best Customer Service Customer Service Customer Service Best Practices Customer Service Ideas Customer Service Productivity Leadership Leadership & Management

Customer Service KPIs: Average Handle Time on Live Chat

Explore the importance of Average Handle Time (AHT) as a key performance indicator in measuring efficiency and effectiveness of customer service on live chat, providing tips on how to optimize AHT without compromising customer satisfaction.

customer satisfaction Customer Service Customer Service Productivity Key Performance Indicators Live Chat

Customer Service KPIs: Customer Satisfaction on Live Chat

Delve into the significance of measuring customer satisfaction as a key performance indicator on live chat, offering strategies to enhance customer satisfaction levels and improve overall customer service experience.

customer satisfaction Customer Service Customer Service Productivity Key Performance Indicators Live Chat

Increase Your Customer Service Productivity With 6 Tools and Tips

Valuable insights and practical recommendations on utilizing various tools and implementing effective strategies to boost customer service productivity and efficiency.

customer satisfaction Customer Service Customer Service Productivity

How to Effectively Use Your Customer Service as a Growth Engine

Strategies on leveraging customer service as a powerful tool for driving business growth and fostering customer loyalty.

Business Growth customer satisfaction Customer Service Customer Service Outsourcing Customer Service Productivity Leadership & Management Peak Support Scaling Customer Service Teams