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Four Mistakes to Avoid When Implementing AI

Learn insights on common pitfalls to steer clear of when integrating AI technologies, ensuring a successful and effective implementation process.

Customer Experience

The First 90 Days for New CX Leaders

A comprehensive guide for new customer experience leaders, offering practical strategies and insights to navigate the initial phase of their role and drive impactful results.

Customer Experience Leadership

2023 Trends in Subscription Businesses

Highlight of the emerging trends in subscription-based businesses and explore the strategies that customer experience (CX) leaders are implementing to adapt and thrive in this evolving landscape.

Customer Experience

What is Automatic Call Distribution?

A clear and concise explanation of automatic call distribution (ACD), its benefits, and how it optimizes call routing in contact centers to improve customer service and agent productivity.

Customer Experience Customer Service Customer Support

What are Customer Success Specialists?

An explanation of the role and responsibilities of customer success specialists, highlighting their importance in ensuring customer satisfaction, retention, and long-term success for businesses.

Customer Experience Customer Success

What is Customer Connection, Why It’s Important, and How to Build It

Explains the concept of customer connection, emphasizing its significance in building strong customer relationships, and provides practical strategies and tips for businesses to foster and strengthen this connection.

Customer Experience Customer Journey