2024 Key Performance Indicators for Customer Service: Call Abandonment Rate
Here are the benchmarks for the best, worst, and average Call Abandonment rates from our 2024 Customer Service KPI ebook.
5 Ecommerce Customer Service Trends to Watch in 2025
Here are five customer service trends ecommerce brands will need to prioritize if they want to stay competitive and relevant in 2025.
Key Performance Indicators (KPIs) for Customer Service
Unlocking Success: A comprehensive guide to selecting, measuring, and optimizing Key Performance Indicators (KPIs) for Customer Support, empowering businesses to deliver exceptional customer experiences.
Trust and Safety in Gaming
A comprehensive guide to learn why Trust and Safety should become a foundational focus in your gaming platform’s operations to protect players and foster a secure, enjoyable environment
AI Regulation and Legislation
A detailed guide to understand why AI regulation and legislation should be a core priority in your contact center’s operations to ensure compliance
Building Human Connections with Customers
Essential Strategies and Best Practices for Building Human Connections with Customers
How to Outsource Customer Support in the Gaming Industry
Essential Strategies and Best Practices for Outsourcing Customer Support in the Gaming Industry
How to Scale Customer Service Teams For The Holidays
Essential Strategies and Best Practices for Enhancing Customer Support During Peak Seasons
2024 Key Performance Indicators for Customer Service: Average Phone Handle Time
Here are the benchmarks for the best, worst, and average Phone Handle times from our 2024 Customer Service KPI ebook.
Supporting Your VIP Players: 5 Strategies to Deliver an Exceptional Experience to Your VIP Customers
Here’s how you can meet and exceed soaring player expectations, especially from VIP players, with your customer support.
2024 Key Performance Indicators for Customer Service: Customer Effort Score
Improve Customer Effort Score with these helpful tips.
Going Global: Implementing Multilingual Support for Global SaaS Businesses
Here are three compelling reasons to implement multilingual support for your SaaS business.
