Tracksmith Case Study
Tracksmith, a running company for runners by runners, celebrates the competitive spirit. With Peak Support, they scaled customer teams seamlessly when it mattered most.
Gale Healthcare Solution Case Study
This case study explores the successful collaboration between Gale Healthcare and Peak Support to boost operational efficiency.
2024 Key Performance Indicators for Customer Service: First Contact Resolution
Here are the benchmarks for the best, worst, and average First Contact Resolution rates from our 2024 Customer Service KPI ebook.
8 Quality Assurance Tools to Keep Your Customer Service Best-in-Class
A list of quality assurance tools that businesses can utilize to ensure exceptional customer interactions and maintain high standards of service.
5 Ways to Automate Customer Support in Zendesk
Learn 5 ways to automate your customer support with Zendesk. Tips and tricks for your growing brand.
2024 KPI for Customer Service: First Response Time
Here are the benchmarks for the best, worst, and average First Response Time from our 2024 Customer Service KPI ebook.
3 Signs Your BPO Doesn’t Want Your Business
It’s been a year of record-setting consolidation in the BPO industry.
Concentrix acquired Paris-based Webhelp, creating a $9.8 billion behemoth that could bring in around a thousand new clients and boasting 440,000 employees.
5 Great Features of Intercom for Support Teams
Find out why Intercom brings big benefits for both customer service agents and customers, as we share five key areas where Intercom really stands out compared to its competitors.
Wally Case Study
When Wally automated some of the
tasks being handled by the Peak agents,
the team members leveled up to take
on additional work thanks to Peak Support.
Embark Case Study
Chatbot Optimization at Embark -How Embark achieved a 75% reduction in volume and 96% chatbot resolution rate with an optimization from Peak Support
2024 KPI for Customer Service: Full Resolution Time
Here are the benchmarks for the best, worst, and average Full Resolution Time from our 2024 Customer Service KPI ebook.
The Critical Chatbot KPIs You Should Track in 2025
We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.