E-books

In this guide, we’ll show you how to get through the busiest time of year without lowering service quality or breaking the bank. Read more ›

A complete 2021 guide with benchmark data for the most important KPIs in email, phone, and chat support. Read more ›

This guide will help you decide if outsourcing is a good fit for you and guide you in building an outsourced support team.

A complete guide to implementing phone support, measuring performance, and positioning your support team for success. Read more ›

A complete guide to implementing live chat, measuring performance, and setting your team up for success. Read more ›

In this guide, we’ll give you step by step instructions to launch and manage an effective QA program. Read more ›

A practical guide for growing your customer service team without sacrificing support quality. Read more ›

Our free Emerging Leaders Program (ELP) is a free course and teaching guide for Peak Support's leadership training program for managers. Read more ›

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