2024 Trends: How AI Will Reshape Customer Service Teams

Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.

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The Critical Chatbot KPIs You Should Track in 2024

We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.

Chatbot Key Performance Indicators KPI

Wally Case Study

When Wally automated some of the tasks being handled by the Peak agents, the team members leveled up to take on additional work thanks to Peak Support.

Embark Case Study

Chatbot Optimization at Embark -How Embark achieved a 75% reduction in volume and 96% chatbot resolution rate with an optimization from Peak Support

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

Customer Experience Customer Support

The ROI of Customer Support

The ROI of Customer Support delves into the tangible financial benefits that a well-integrated support team can bring to a business, highlighting how strategic customer service can directly influence profitability and growth.

Customer Experience Customer Support

A Complete Guide to Live Chat for Customer Support

A comprehensive guide to learn why live chat should become a foundational tool in your customer support team’s daily routine

A Complete Guide to Trust & Safety

A comprehensive guide to understanding both Trust & Safety and Content Moderation, including what they are, why they’re important, and how to do them well.

A Complete Guide to Voice of the Customer Analytics

A comprehensive guide that delves into the world of Voice of the Customer (VoC), providing you with the tools and techniques to effectively capture, analyze, and leverage customer feedback.

Three Inspiring Stories of Success from Peak Support Team Members

Inspiring true success stories of resilience and determination from Peak Support team members.

Peak Support Anniversary Stories Team Members

How to Recruit Exceptional Player Support Agents

Discover how to recruit exceptional player support agents by leveraging flexible, dedicated teams that prioritize client satisfaction and foster a culture of deep learning and community.

Customer Experience Customer Support Gaming

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