When Wally automated some of the tasks being handled by the Peak agents, the team members leveled up to take on additional work thanks to Peak Support.


Chatbot Optimization at Embark -How Embark achieved a 75% reduction in volume and 96% chatbot resolution rate with an optimization from Peak Support

A Complete Guide to Trust & Safety

A comprehensive guide to understanding both Trust & Safety and Content Moderation, including what they are, why they’re important, and how to do them well.

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That’s why we’re laser-focused on building the best company culture—not just in the BPO industry, but in the world. And it’s working. Over 95% of our team members agree that Peak Support is a great place to work, and we’re hard at work improving that number every day.

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