E-Books

Crafting an RFP to Outsource Customer Support – Includes a Complete RFP Template

A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.

A cartoon illustration of a man crafting an RFP to outsource customer support
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A comprehensive guide to learn why Trust and Safety should become a foundational focus in your gaming platform’s operations to protect players and foster a secure, enjoyable environment
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Essential Strategies and Best Practices for Building Human Connections with Customers
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Essential Strategies and Best Practices for Outsourcing Customer Support in the Gaming Industry
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Essential Strategies and Best Practices for Enhancing Customer Support During Peak Seasons
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Our comprehensive ebook, Outsourcing Customer Support for SaaS, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
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Our comprehensive ebook, How to Outsource Customer Support, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
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A comprehensive guide to understanding both Trust & Safety and Content Moderation, including what they are, why they’re important, and how to do them well.
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A comprehensive guide that delves into the world of Voice of the Customer (VoC), providing you with the tools and techniques to effectively capture, analyze, and leverage customer feedback.
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A comprehensive guide to learn why live chat should become a foundational tool in your customer support team’s daily routine