Blog

5 Ways to Automate Customer Support in Zendesk

Learn 5 ways to automate your customer support with Zendesk. Tips and tricks for your growing brand.

2024 KPI for Customer Service: First Response Time

Here are the benchmarks for the best, worst, and average First Response Time from our 2024 Customer Service KPI ebook.

3 Signs Your BPO Doesn’t Want Your Business

It’s been a year of record-setting consolidation in the BPO industry.
Concentrix acquired Paris-based Webhelp, creating a $9.8 billion behemoth that could bring in around a thousand new clients and boasting 440,000 employees.

5 Great Features of Intercom for Support Teams

Find out why Intercom brings big benefits for both customer service agents and customers, as we share five key areas where Intercom really stands out compared to its competitors.

2024 KPI for Customer Service: Full Resolution Time

Here are the benchmarks for the best, worst, and average Full Resolution Time from our 2024 Customer Service KPI ebook.

The Critical Chatbot KPIs You Should Track in 2025

We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.

The ROI of Customer Support

The ROI of Customer Support delves into the tangible financial benefits that a well-integrated support team can bring to a business, highlighting how strategic customer service can directly influence profitability and growth.