Blogs

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

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7 Best Practices for Outsourcing Ecommerce Customer Service
Navigate the process of outsourcing your eCommerce customer support operations successfully with this helpful guide.
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2024 Key Performance Indicators for Customer Service: AI Chatbot Resolution Rate 
Here are the benchmarks for the best, worst, and average AI Chatbot Resolution Rates from our 2024 Customer Service KPI ebook.
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20 Ecommerce Customer Service Macros
A list of 20 of the most common ecommerce support questions that will help make responding to frequently asked customer questions more efficient.
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2024 Key Performance Indicators for Customer Service: Average Chat Wait Time
Here are the benchmarks for the best, worst, and average Chat Wait Times from our 2024 Customer Service KPI ebook.
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How to Recruit Great Customer Support Agents
Discover the secrets to recruiting top-tier support agents who can elevate your customer service to new heights.
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How to Use AI in Customer Service 
Here are a few ways to use AI for your customer service team. 
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Gale Healthcare Solutions Case Study
This case study explores the successful collaboration between Gale Healthcare and Peak Support to boost operational efficiency.  
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2024 Key Performance Indicators for Customer Service: First Contact Resolution 
Here are the benchmarks for the best, worst, and average First Contact Resolution rates from our 2024 Customer Service KPI ebook.
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8 Quality Assurance Tools to Keep Your Customer Service Best-in-Class
A list of quality assurance tools that businesses can utilize to ensure exceptional customer interactions and maintain high standards of service.