Blogs

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

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5 Ways to Automate Customer Support in Zendesk
Learn 5 ways to automate your customer support with Zendesk. Tips and tricks for your growing brand.
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2024 KPI for Customer Service: First Response Time
Here are the benchmarks for the best, worst, and average First Response Time from our 2024 Customer Service KPI ebook.
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3 Signs Your BPO Doesn’t Want Your Business 
Read more about the 3 signs your BPO doesnt want your business and what to avoid when signing up a BPO.
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5 Great Features of Intercom for Support Teams
Find out why Intercom brings big benefits for both customer service agents and customers, as we share five key areas where Intercom really stands out compared to its competitors.
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2024 KPI for Customer Service: Full Resolution Time
Here are the benchmarks for the best, worst, and average Full Resolution Time from our 2024 Customer Service KPI ebook.
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The Critical Chatbot KPIs You Should Track in 2024
We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.
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The ROI of Customer Support
The ROI of Customer Support delves into the tangible financial benefits that a well-integrated support team can bring to a business, highlighting how strategic customer service can directly influence profitability and growth.
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2024 KPI for Customer Service: Customer Satisfaction Rate 
Here are the benchmarks for the best, worst, and average CSAT rates from our 2024 Customer Service KPI ebook.
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Three Inspiring Stories of Success from Peak Support Team Members
Inspiring true success stories of resilience and determination from Peak Support team members.