E-Books

Crafting an RFP to Outsource Customer Support – Includes a Complete RFP Template

A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.

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A cartoon illustration of a man crafting an RFP to outsource customer support
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How to Scale Customer Service Teams For The Holidays
Essential Strategies and Best Practices for Enhancing Customer Support During Peak Seasons
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Outsourcing Customer Support for SaaS
Our comprehensive ebook, Outsourcing Customer Support for SaaS, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
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Unlock the Power of Outsourcing
Our comprehensive ebook, How to Outsource Customer Support, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
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A Complete Guide to Voice of the Customer Analytics
A comprehensive guide that delves into the world of Voice of the Customer (VoC), providing you with the tools and techniques to effectively capture, analyze, and leverage customer feedback.
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A Complete Guide to Trust & Safety
A comprehensive guide to understanding both Trust & Safety and Content Moderation, including what they are, why they’re important, and how to do them well.
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A Complete Guide to Live Chat for Customer Support
A comprehensive guide to learn why live chat should become a foundational tool in your customer support team’s daily routine
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Key Performance Indicators (KPIs) for Customer Service
Unlocking Success: A comprehensive guide to selecting, measuring, and optimizing Key Performance Indicators (KPIs) for Customer Support, empowering businesses to deliver exceptional customer experiences.
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Building an Exceptional Company Culture
A comprehensive guide to creating a positive and thriving work environment that fosters employee engagement, productivity, and long-term success. *Bonus - Get our free card deck with 70 tips and tricks for creating an exceptional workplace culture
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Peak Support's Leadership Training Program
A transformative guide to developing effective leadership skills and strategies, empowering individuals to drive growth, inspire teams, and achieve peak performance in the customer support industry.