E-Books

Crafting an RFP to Outsource Customer Support – Includes a Complete RFP Template

A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.

Read More
A cartoon illustration of a man crafting an RFP to outsource customer support
php
Peak Support’s Guide to Phone Support
A comprehensive resource providing expert insights and practical tips for delivering exceptional customer service over the phone, enhancing customer satisfaction and loyalty.
php
How to Launch and Execute a Customer Service QA Program
A step-by-step guide to implementing and managing a successful quality assurance program, ensuring consistent and exceptional customer service experiences.