E-Books

Crafting an RFP to Outsource Customer Support – Includes a Complete RFP Template

A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.

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A cartoon illustration of a man crafting an RFP to outsource customer support
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Key Performance Indicators (KPIs) for Customer Service
Unlocking Success: A comprehensive guide to selecting, measuring, and optimizing Key Performance Indicators (KPIs) for Customer Support, empowering businesses to deliver exceptional customer experiences.
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Building an Exceptional Company Culture
A comprehensive guide to creating a positive and thriving work environment that fosters employee engagement, productivity, and long-term success. *Bonus - Get our free card deck with 70 tips and tricks for creating an exceptional workplace culture
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Peak Support's Leadership Training Program
A transformative guide to developing effective leadership skills and strategies, empowering individuals to drive growth, inspire teams, and achieve peak performance in the customer support industry.
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Peak Support’s Guide to Phone Support
A comprehensive resource providing expert insights and practical tips for delivering exceptional customer service over the phone, enhancing customer satisfaction and loyalty.
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How to Launch and Execute a Customer Service QA Program
A step-by-step guide to implementing and managing a successful quality assurance program, ensuring consistent and exceptional customer service experiences.