Resources
5 Ways to Use Your Customer Support Team to Drive Revenue
Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.
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Reflections on Our Corporate Planning Summit
A recap of the recent corporate planning summit, highlighting key discussions, decisions, and takeaways that will shape the future direction and goals of the organization.
How to Fire a Toxic Employee: 4 Things to Check Before You Take Action
Guidance and a checklist to help employers navigate the process of terminating a toxic employee, ensuring that all necessary steps are taken to protect the company and maintain a positive work environment.
How to Improve Communication at Work with One Simple Rule
A straightforward yet effective rule that can enhance workplace communication, fostering better collaboration, understanding, and productivity among team members.
A New Leadership Framework: GIVE
A fresh and innovative leadership framework centered around the principles of generosity, integrity, vulnerability, and empathy, providing a roadmap for leaders to cultivate a positive and impactful work environment
1 Easy Team-Building Exercise You Can Do This Week
A simple yet effective team-building exercise that can be implemented quickly, fostering stronger relationships, collaboration, and cohesion among team members.
Why You Should Probably Change Your Ecommerce Return Policy
The importance of reevaluating and updating your ecommerce return policy to improve customer satisfaction, increase sales, and build trust with your audience.
Help Scout Review: Why It Is A Great Fit For Small Companies
An in-depth analysis of Help Scout, highlighting its features and benefits that make it an ideal customer support solution for small businesses.
The Top 6 Customer Service Trends To Pay Attention To This Year
Explore the emerging trends in customer service, including AI-powered support, personalized experiences, and omnichannel communication, that businesses should prioritize to enhance customer satisfaction and stay ahead in the competitive market.
How to Manage a Remote Team: 6 Proven Secrets
Practical tips for effectively managing a remote team, covering topics such as communication, collaboration, and maintaining team morale, to ensure productivity and success in a remote work environment.
