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The Best Tools For Providing Chat Support in 2024

Explore the best tools for providing chat support in 2024, focusing on innovative solutions that enhance customer interactions and streamline operations.

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Intercom: Conversational Support for Startups

We’ve put together this review of Intercom – one of the most popular help desk ticketing software choices for startups and SaaS businesses who want to create conversational relationships and experiences for their customers.

Customer Support Software Reviews

Why Ecommerce Companies Choose Gorgias

Discover why ecommerce companies are choosing Gorgias for their customer support needs. With its omnichannel support, advanced automation features, and seamless integrations.

Customer Service Help Desk Software Reviews

66 Customer Service Stats That Are Actually True

Discover the real facts about customer service with 66 verified statistics, providing valuable insights to enhance your customer support strategies.

Customer Service Customer Service Best Practices

Expert Guide to Choosing a Generative AI Platform

Discover how to choose the perfect generative AI platform for customer support conversations in our comprehensive guide for CX experts.

Building a Self-Service Solution Customers Love

This is how you build a self-service solution your customers will love — one that’s so effective and so accessible that they’ll never even need to think about reaching out for human support.

Chatbot Customer Support

6 Ways to Reduce the Cost of AI in Customer Service

While AI technology has become significantly more accessible to most companies over the last year, cost is often a major barrier for companies looking to implement it.

Artificial Intelligence Customer Service

Peak Support Q&A: Nikole Freeman

Peak Support Monthly Q&A provides insights into Nikole Freeman’s personal interests, achievements, and experiences, showcasing her role as the Client Services Manager at Peak Support.

Q&A

Zendesk Review: A Robust Support Platform

Discover how Zendesk’s powerful features and functionalities make it the ideal support platform for large or complex support organizations in our comprehensive review.

Customer Support Software Reviews

Crafting an RFP to Outsource Customer Support

A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.