Search - Peak Support

What Is Successful Call Center Performance Management?

Strategies for effective call center performance management and tips for achieving success in managing and improving call center performance.

Call Center Management Performance Management

A letter from Peak Support CEO Jonathan Steiman about COVID-19

A message from Jonathan Steiman addressing the impact of COVID-19, the measures taken by Peak Support to ensure the safety and well-being of their team members, and their commitment to supporting clients during these challenging times.

Covid 19 Management Managing Teams Teamwork

6 Easy Steps to Scale Your Customer Support Team

Guide with six straightforward steps to help businesses efficiently expand and grow their customer support team to meet increasing demands and ensure exceptional customer service.

Business Growth Customer Service Management Scaling Customer Service Teams

3 Costly Customer Service Mistakes – And How To Avoid Them

Common errors in customer service practices and provides actionable tips to prevent these mistakes, ultimately improving customer satisfaction and loyalty.

Customer Service Leadership Leadership & Management Management Managing Teams Performance Management Recruiting & HR