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How to Run a More Effective Support Team Meeting

Valuable tips and strategies for improving the efficiency and productivity of support team meetings, ensuring effective communication, collaboration, and problem-solving within the team.

Customer Support Leadership Leadership & Management Managing Teams

A letter from Peak Support CEO Jonathan Steiman about COVID-19

A message from Jonathan Steiman addressing the impact of COVID-19, the measures taken by Peak Support to ensure the safety and well-being of their team members, and their commitment to supporting clients during these challenging times.

Covid 19 Management Managing Teams Teamwork

3 Costly Customer Service Mistakes – And How To Avoid Them

Common errors in customer service practices and provides actionable tips to prevent these mistakes, ultimately improving customer satisfaction and loyalty.

Customer Service Leadership Leadership & Management Management Managing Teams Performance Management Recruiting & HR