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How to Build a Call Center Staffing Model

A comprehensive guide on creating an effective staffing model for call centers, offering practical tips and strategies to optimize workforce management and ensure efficient operations.

Peak Support

Call Center Outsourcing: What it is and How Much it Costs

An in-depth overview of call center outsourcing, explaining its definition, benefits, and factors that influence the cost, offering valuable insights for businesses considering outsourcing their call center operations.

BPO Business Process Outsourcing Call Center Call Center Outsourcing Customer Service Outsourcing

Peak Support Q&A: Jose Arenas

Peak Support Monthly Q&A provides insights into Jose Arenas personal interests, achievements, and experiences, showcasing his role as the Director of Operations at Peak Support.

Q&A Recruiting & HR Talent Acquisition

Standard Operating Procedures: Why companies Need Them

The importance of implementing standard operating procedures in businesses, highlighting how they enhance efficiency, consistency, and productivity, ultimately leading to improved performance and success.

SOP Standard Operating Procedure Standard Operating Procedures

The Importance Of Process Improvement

The Importance Of Process Improvement underscores the significance of continuously improving business processes, highlighting how it enhances productivity, efficiency, customer satisfaction, and overall organizational success.

Benchmarking Business Process Business Processes Customer Service Key Performance Indicators Process Improvement

Peak Support Q&A: Christian Lou Manguiat

Peak Support Monthly Q&A provides insights into Christian Lou Manguiat’s personal interests, achievements, and experiences, showcasing his role as the Employee Engagement Manager at Peak Support.

Q&A Recruiting & HR Talent Acquisition

Peak Support hires Stephen Lowe as Chief Information Officer

Peak Support Q&A: Shiela May Ordaniel

Peak Support Monthly Q&A provides insights into Shiela May Ordaniel’s personal interests, achievements, and experiences, showcasing her role as a Team Lead at Peak Support.

Q&A Recruiting & HR Talent Acquisition

Peak Support Q&A: Monica Isidro

Peak Support Monthly Q&A provides insights into Monica Isidro’s personal interests, achievements, and experiences, showcasing her role as an Operations Manager at Peak Support.

Outsourcing Peak Support Q&A Recruiting & HR Remote Work Talent Acquisition

The Best Work from Home Gift Ideas

The Best Work from home gift ideas to give to Remote Workers .

Gift Ideas Holiday Peak Support