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Peak Support Q&A: Kaci Barker

Peak Support Monthly Q&A provides insights into Kaci Barker’s personal interests, achievements, and experiences, showcasing her role as a Team Member at Peak Support.

Outsourcing Peak Support Remote Work

Increase Your Customer Service Productivity With 6 Tools and Tips

Valuable insights and practical recommendations on utilizing various tools and implementing effective strategies to boost customer service productivity and efficiency.

customer satisfaction Customer Service Customer Service Productivity

Using Facebook For Customer Service? 5 Key Things You Need To Do First

Steps and considerations for businesses looking to leverage Facebook as a platform for customer service, ensuring a seamless and effective customer support experience.

Customer Service Facebook Facebook Customer Service Social Media Social Media Customer Service

Customer Service KPIs: Average Live Chat Wait Times

The importance of tracking and optimizing average live chat wait times as a key performance indicator to enhance customer satisfaction and improve the efficiency of customer service operations.

Hannah Steiman

3 Costly Customer Service Mistakes – And How To Avoid Them

Common errors in customer service practices and provides actionable tips to prevent these mistakes, ultimately improving customer satisfaction and loyalty.

Customer Service Leadership Leadership & Management Management Managing Teams Performance Management Recruiting & HR

Customer Support for your Small Business:How to Find the Right Partner

Guidance on selecting the ideal customer support partner for small businesses, ensuring exceptional service delivery and customer satisfaction.

BPO Business Growth Business Process Outsourcing Customer Service Customer Service Outsourcing Outsourcing

Eat, Sleep, Peak, Repeat: Our 2019 Summit

Highlights and key takeaways from Peak Support’s annual summit, showcasing the company’s commitment to growth, innovation, and delivering exceptional customer service.

Peak Support Remote Work

What is BPO (Business Process Outsourcing)?

A comprehensive explanation of BPO, its benefits, and how it can help businesses streamline operations and improve efficiency.

Business Growth Business Process Outsourcing customer satisfaction Customer Service Customer Service Outsourcing Outsourcing Scaling Customer Service Teams

The 1 Critical Customer Experience Metric For Your CX Strategy

The importance of Customer Lifetime Value (CLV) as a key metric for measuring customer satisfaction and loyalty, and offers insights on how to leverage it effectively in shaping a successful CX strategy.

Business Growth customer satisfaction Customer Service

What Does In-House Customer Service Cost, Really?

Explore the hidden costs and challenges associated with maintaining an in-house customer service team, and provides insights on the potential cost savings and benefits of outsourcing customer service to a specialized provider like Peak Support.

Customer Service Customer Service Outsourcing Remote Work Scaling Customer Service Teams