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The ROI of Customer Support delves into the tangible financial benefits that a well-integrated support team can bring to a business, highlighting how strategic customer service can directly influence profitability and growth.
A comprehensive guide to learn why live chat should become a foundational tool in your customer support team’s daily routine
A comprehensive guide to understanding both Trust & Safety and Content Moderation, including what they are, why they’re important, and how to do them well.
A comprehensive guide that delves into the world of Voice of the Customer (VoC), providing you with the tools and techniques to effectively capture, analyze, and leverage customer feedback.
Here are the benchmarks for the best, worst, and average CSAT rates from our 2024 Customer Service KPI ebook.
Inspiring true success stories of resilience and determination from Peak Support team members.
Discover how to recruit exceptional player support agents by leveraging flexible, dedicated teams that prioritize client satisfaction and foster a culture of deep learning and community.
Explore the best tools for providing chat support in 2024, focusing on innovative solutions that enhance customer interactions and streamline operations.
We’ve put together this review of Intercom – one of the most popular help desk ticketing software choices for startups and SaaS businesses who want to create conversational relationships and experiences for their customers.
Discover why ecommerce companies are choosing Gorgias for their customer support needs. With its omnichannel support, advanced automation features, and seamless integrations.