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A Complete Guide to Live Chat for Customer Support

A comprehensive guide to learn why live chat should become a foundational tool in your customer support team’s daily routine

A Complete Guide to Trust & Safety

A comprehensive guide to understanding both Trust & Safety and Content Moderation, including what they are, why they’re important, and how to do them well.

A Complete Guide to Voice of the Customer Analytics

A comprehensive guide that delves into the world of Voice of the Customer (VoC), providing you with the tools and techniques to effectively capture, analyze, and leverage customer feedback.

2024 KPI for Customer Service: Customer Satisfaction Rate

Here are the benchmarks for the best, worst, and average CSAT rates from our 2024 Customer Service KPI ebook.

Customer Service Key Performance Indicators KPI

Three Inspiring Stories of Success from Peak Support Team Members

Inspiring true success stories of resilience and determination from Peak Support team members.

Peak Support Anniversary Stories Team Members

How to Recruit Exceptional Player Support Agents

Discover how to recruit exceptional player support agents by leveraging flexible, dedicated teams that prioritize client satisfaction and foster a culture of deep learning and community.

Customer Experience Customer Support Gaming

The Best Tools For Providing Chat Support in 2024

Explore the best tools for providing chat support in 2024, focusing on innovative solutions that enhance customer interactions and streamline operations.

Customer Service Customer Support Help Desk Live Chat

Intercom: Conversational Support for Startups

We’ve put together this review of Intercom – one of the most popular help desk ticketing software choices for startups and SaaS businesses who want to create conversational relationships and experiences for their customers.

Customer Support Software Reviews

Why Ecommerce Companies Choose Gorgias

Discover why ecommerce companies are choosing Gorgias for their customer support needs. With its omnichannel support, advanced automation features, and seamless integrations.

Customer Service Help Desk Software Reviews

66 Customer Service Stats That Are Actually True

Discover the real facts about customer service with 66 verified statistics, providing valuable insights to enhance your customer support strategies.

Customer Service Customer Service Best Practices