Case Studies

Gale Healthcare Solution Case Study

This case study explores the successful collaboration between Gale Healthcare and Peak Support to boost operational efficiency.

Tracksmith Case Study

Tracksmith, a running company for runners by runners, celebrates the competitive spirit. With Peak Support, they scaled customer teams seamlessly when it mattered most.

Tamr Case Study

Tamr needed a fast, scalable, and secure support system to keep up with growth. With Peak Support, they achieved it.

Wally Case Study

When Wally automated some of the
tasks being handled by the Peak agents,
the team members leveled up to take
on additional work thanks to Peak Support.

Embark Case Study

Chatbot Optimization at Embark -How Embark achieved a 75% reduction in volume and 96% chatbot resolution rate with an optimization from Peak Support

Upside Case Study

Upside teams up with Peak
Support to stay ahead in the
fight against fraud

Enhancing Customer Support with Peak Support: Learn how Advent eModal, a cloud-based collaboration platform for the port community, partnered with Peak Support to deliver top-notch technical customer support, ensuring seamless user experiences and satisfaction.

Wildgrain Case Study

Achieving High Customer Satisfaction with Peak Support: Discover how Wildgrain, the first bake-from-frozen subscription box for sourdough breads, artisan pastries, and fresh pasta, maintained a 97% CSAT ranking after partnering with Peak Support for their outsourced customer support team.

The Community Company Case Study

Scaling Customer Service with Peak Support: Learn how Community Company, a global community building company, successfully scaled its customer service operations by partnering with Peak Support, ensuring exceptional support for their growing community.

Public Rec Case Study

Delivering Exceptional Customer Experience with Peak Support: Discover how Public Rec, an overnight cult brand, achieved exceptional customer experience by partnering with Peak Support for their customer support needs.

BloomNation

Empowering Small Businesses with Exceptional Support: Discover how BloomNation, a software company, leveraged their exceptional support team to empower small businesses in the floral industry, providing them with the tools and assistance needed to thrive in a competitive market.