Resources

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

Read More
An illustration of two men using laptops with a dollar sign in the background
php
Supporting Your VIP Players: 5 Strategies to Deliver an Exceptional Experience to Your VIP Customers
Here's how you can meet and exceed soaring player expectations, especially from VIP players, with your customer support.
php
2024 Key Performance Indicators for Customer Service: Customer Effort Score
Improve Customer Effort Score with these helpful tips.
php
Going Global: Implementing Multilingual Support for Global SaaS Businesses
Here are three compelling reasons to implement multilingual support for your SaaS business.
php
2024 KPI for Customer Service: Average Chat Handle Time
Here are the benchmarks for the best, worst, and average Chat Handle times from our 2024 Customer Service KPI ebook.
php
Top Tips for Finding Great SaaS Tech Support Talent
Here are the key qualities you should look for when building a strong SaaS technical support teams.
php
5 Tips for Recruiting Great Ecommerce Support Agents
Here are tips to help you find and connect with potential ecommerce support agents.
php
How to Use Customer Service Outsourcing to Grow Your Ecommerce Brand
Explore the benefits of customer service outsourcing for ecommerce and how it can help accelerate a brand’s growth.
php
2024 Key Performance Indicators for Customer Service: Missed Chats 
Here are the benchmarks for the best, worst, and average x from our 2024 Customer Service KPI ebook.
php
Aiming for “Wow!”: 8 Ways to Level up Your CX By Building Deeper Customer Relationships
Here are 8 ways to build deep customer connections through your customer support team.