Resources

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

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Crafting an RFP to Outsource Customer Support
A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.
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Peak Support Q&A: Maria Ebrahimi
Peak Support Monthly Q&A provides insights into Maria Ebrahimi's personal interests, achievements, and experiences, showcasing her role as the Senior Client Services Manager at Peak Support.
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Key Performance Indicators (KPIs) for Customer Service
Unlocking Success: A comprehensive guide to selecting, measuring, and optimizing Key Performance Indicators (KPIs) for Customer Support, empowering businesses to deliver exceptional customer experiences.
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Peak Support Q&A: Greg Sanchez
Peak Support Monthly Q&A provides insights into Greg Sanchez's personal interests, achievements, and experiences, showcasing his role as Client Services Manager at Peak Support.
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Building an Exceptional Company Culture
A comprehensive guide to creating a positive and thriving work environment that fosters employee engagement, productivity, and long-term success. *Bonus - Get our free card deck with 70 tips and tricks for creating an exceptional workplace culture
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Peak Support's Leadership Training Program
A transformative guide to developing effective leadership skills and strategies, empowering individuals to drive growth, inspire teams, and achieve peak performance in the customer support industry.
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Complaints Resolution: Why It’s Important
Learn why effective complaints resolution is crucial for the success and reputation of your business in our insightful blog post.
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Training Remote Customer Support Agents
The 11 Best Practices, Tips & Tricks to Set Your Customer Service Team Up for Success offers valuable guidance and strategies for effectively training and supporting remote customer service agents, ensuring their success in providing exceptional customer support.
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2024 Trends: How AI Will Reshape Customer Service Teams
Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.