Blogs

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

Read More
An illustration of two men using laptops with a dollar sign in the background
php
Results of our first Diversity, Equity, & Inclusion Survey at Peak Support
The findings and insights from the company's inaugural survey, highlighting the commitment to fostering diversity, equity, and inclusion within the organization and the steps taken to create a more inclusive work environment.
php
3 Innovative Customer Service Ideas: New Ways to Improve
Three creative and forward-thinking approaches to enhance customer service, offering fresh ideas and strategies to elevate the customer experience and drive customer satisfaction.
php
Customer Service Scripts: 28 Examples and Templates to Improve your Customer Service Calls
A collection of ready-to-use scripts and templates that can be utilized to enhance customer service interactions, ensuring effective communication and positive customer experiences.
php
How To Deliver Great Customer Service: 7 Proven Tips
7 Practical and effective strategies to provide exceptional customer service, ensuring customer satisfaction and loyalty.
php
Peak Support Q&A: Cecilia Jaucian
Peak Support Monthly Q&A provides insights into Cecilia Jaucian's personal interests, achievements, and experiences, showcasing their role as a member of the Talent Acquisition team at Peak Support.
php
Is Offshore Outsourcing Right for You?
Insights and considerations to help businesses determine if offshore outsourcing is a suitable solution for their specific needs and goals.
php
Support Tickets: An Essential Guide
Best practices for effectively managing support tickets, ensuring efficient and satisfactory customer support experiences.
php
Peak Support Q&A: Al James Abalos
Peak Support Monthly Q&A provides insights into Al James Abalos' personal interests, achievements, and experiences, showcasing his role as one of the Director of Operations at Peak Support.
php
Peak Support Q&A: Autumn Heard
Peak Support Monthly Q&A provides insights into Autumn Heard's personal interests, achievements, and experiences, showcasing her role as a Subject Matter Expert at Peak Support.