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How to Run a More Effective Support Team Meeting

Valuable tips and strategies for improving the efficiency and productivity of support team meetings, ensuring effective communication, collaboration, and problem-solving within the team.

Customer Support Leadership Leadership & Management Managing Teams

What is Cold Calling?

A comprehensive explanation of the cold calling technique, its purpose, benefits, and best practices, providing readers with a clear understanding of how to effectively engage potential customers through this method.

Cold Calling Sales

Inbound Call Centers: What Are They and Who Are They For?

An informative overview of inbound call centers, their purpose, and the types of businesses that can benefit from utilizing their services, offering valuable insights for those considering implementing an inbound call center strategy.

Call Center Customer Service Customer Support

2021 Team Member Survey Results

Insight from the 2021 survey conducted among team members, highlighting key trends, feedback, and areas of improvement to enhance the overall employee experience and satisfaction.

Employee Survey Survey Result Team Member Survey

Is Recruitment Process Outsourcing Right for You?

Explore the concept of recruitment process outsourcing, its potential benefits, and key considerations to help businesses determine if this approach aligns with their hiring needs and organizational goals.

BPO Business Process Outsourcing Outsourcing Recruiting & HR Recruitment Talent Acquisition

Peak Support Q&A: Trixie Martirez

Peak Support Monthly Q&A provides insights into Trixie Martinez’s personal interests, achievements, and experiences, showcasing her role as the Senior Manager for Service Delivery at Peak Support.

Q&A Recruiting & HR Talent Acquisition

18 Tips to Make the Most Out of Your Trade Show Experience

A comprehensive list of practical and effective strategies to maximize the value and success of attending trade shows, providing readers with valuable insights and actionable tips for a fruitful trade show experience.

Customer Contact Week Tips Trade Show

What are Customer Success Specialists?

An explanation of the role and responsibilities of customer success specialists, highlighting their importance in ensuring customer satisfaction, retention, and long-term success for businesses.

Customer Experience Customer Success

What is Customer Connection, Why It’s Important, and How to Build It

Explains the concept of customer connection, emphasizing its significance in building strong customer relationships, and provides practical strategies and tips for businesses to foster and strengthen this connection.

Customer Experience Customer Journey

The Top Three Benefits of Outsourcing Operations

The top 3 advantages of outsourcing operations for businesses, including cost savings, increased efficiency, and access to specialized expertise, offering valuable insights for organizations considering outsourcing as a strategic decision.

BPO Business Process Outsourcing Outsourcing