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2024 Key Performance Indicators for Customer Service: First Contact Resolution

Here are the benchmarks for the best, worst, and average First Contact Resolution rates from our 2024 Customer Service KPI ebook.

Customer Service Key Performance Indicators KPI

8 Quality Assurance Tools to Keep Your Customer Service Best-in-Class

A list of quality assurance tools that businesses can utilize to ensure exceptional customer interactions and maintain high standards of service.

Customer Service Best Practices Effective Customer Service Key Performance Indicators Quality Quality Assurance Software Reviews Technology Trends

5 Ways to Automate Customer Support in Zendesk

Learn 5 ways to automate your customer support with Zendesk. Tips and tricks for your growing brand.

Customer Service Customer Support Help Desk

2024 KPI for Customer Service: First Response Time

Here are the benchmarks for the best, worst, and average First Response Time from our 2024 Customer Service KPI ebook.

Customer Service Key Performance Indicators KPI

3 Signs Your BPO Doesn’t Want Your Business

Read more about the 3 signs your BPO doesnt want your business and what to avoid when signing up a BPO.

BPO Business Process Outsourcing Call Center Outsourcing Customer Service Outsourcing Outsourcing

5 Great Features of Intercom for Support Teams

Find out why Intercom brings big benefits for both customer service agents and customers, as we share five key areas where Intercom really stands out compared to its competitors.

Customer Support Help Desk Software Reviews

2024 KPI for Customer Service: Full Resolution Time

Here are the benchmarks for the best, worst, and average Full Resolution Time from our 2024 Customer Service KPI ebook.

Customer Service Key Performance Indicators KPI

The Critical Chatbot KPIs You Should Track in 2024

We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.

Chatbot Key Performance Indicators KPI

Wally Case Study

When Wally automated some of the tasks being handled by the Peak agents, the team members leveled up to take on additional work thanks to Peak Support.

Embark Case Study

Chatbot Optimization at Embark -How Embark achieved a 75% reduction in volume and 96% chatbot resolution rate with an optimization from Peak Support