66 Customer Service Stats That Are Actually True
Discover the real facts about customer service with 66 verified statistics, providing valuable insights to enhance your customer support strategies.
Expert Guide to Choosing a Generative AI Platform
Discover how to choose the perfect generative AI platform for customer support conversations in our comprehensive guide for CX experts.
Building a Self-Service Solution Customers Love
This is how you build a self-service solution your customers will love — one that’s so effective and so accessible that they’ll never even need to think about reaching out for human support.
6 Ways to Reduce the Cost of AI in Customer Service
While AI technology has become significantly more accessible to most companies over the last year, cost is often a major barrier for companies looking to implement it.
Peak Support Q&A: Nikole Freeman
Peak Support Monthly Q&A provides insights into Nikole Freeman’s personal interests, achievements, and experiences, showcasing her role as the Client Services Manager at Peak Support.
Zendesk Review: A Robust Support Platform
Discover how Zendesk’s powerful features and functionalities make it the ideal support platform for large or complex support organizations in our comprehensive review.
Peak Support Q&A: Maria Ebrahimi
Peak Support Monthly Q&A provides insights into Maria Ebrahimi’s personal interests, achievements, and experiences, showcasing her role as the Senior Client Services Manager at Peak Support.
Managing Seasonal Surges: How Outsourcing Customer Service Helps You Handle Peak Times
Seasonal surges are always exciting for businesses — you can look forward to increased sales and extra opportunities to boost brand awareness.
Peak Support Q&A: Greg Sanchez
Peak Support Monthly Q&A provides insights into Greg Sanchez’s personal interests, achievements, and experiences, showcasing his role as Client Services Manager at Peak Support.
Building an Exceptional Company Culture
A comprehensive guide to creating a positive and thriving work environment that fosters employee engagement, productivity, and long-term success. *Bonus – Get our free card deck with 70 tips and tricks for creating an exceptional workplace culture
Peak Support’s Leadership Training Program
A transformative guide to developing effective leadership skills and strategies, empowering individuals to drive growth, inspire teams, and achieve peak performance in the customer support industry.
Complaints Resolution: Why It’s Important
Learn why effective complaints resolution is crucial for the success and reputation of your business in our insightful blog post.