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5 Ways to Use Your Customer Support Team to Drive Revenue
Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.
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Wally Case Study
When Wally automated some of the
tasks being handled by the Peak agents,
the team members leveled up to take
on additional work thanks to Peak Support.
Embark Case Study
Chatbot Optimization at Embark -How Embark achieved a 75% reduction in volume and 96% chatbot resolution rate with an optimization from Peak Support
2024 KPI for Customer Service: Full Resolution Time
Here are the benchmarks for the best, worst, and average Full Resolution Time from our 2024 Customer Service KPI ebook.
The Critical Chatbot KPIs You Should Track in 2024
We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.
Crafting an RFP to Outsource Customer Support
A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.
5 Ways to Use Your Customer Support Team to Drive Revenue
Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.
The ROI of Customer Support
The ROI of Customer Support delves into the tangible financial benefits that a well-integrated support team can bring to a business, highlighting how strategic customer service can directly influence profitability and growth.
A Complete Guide to Trust & Safety
A comprehensive guide to understanding both Trust & Safety and Content Moderation, including what they are, why they’re important, and how to do them well.
A Complete Guide to Voice of the Customer Analytics
A comprehensive guide that delves into the world of Voice of the Customer (VoC), providing you with the tools and techniques to effectively capture, analyze, and leverage customer feedback.
