Resources

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

Read More
An illustration of two men using laptops with a dollar sign in the background
php
How to Build a Call Center Staffing Model
A comprehensive guide on creating an effective staffing model for call centers, offering practical tips and strategies to optimize workforce management and ensure efficient operations.
php
Call Center Outsourcing: What it is and How Much it Costs
An in-depth overview of call center outsourcing, explaining its definition, benefits, and factors that influence the cost, offering valuable insights for businesses considering outsourcing their call center operations.
php
Peak Support Q&A: Jose Arenas
Peak Support Monthly Q&A provides insights into Jose Arenas personal interests, achievements, and experiences, showcasing his role as the Director of Operations at Peak Support.
php
Standard Operating Procedures: Why companies Need Them
The importance of implementing standard operating procedures in businesses, highlighting how they enhance efficiency, consistency, and productivity, ultimately leading to improved performance and success.
php
The Importance Of Process Improvement
The Importance Of Process Improvement underscores the significance of continuously improving business processes, highlighting how it enhances productivity, efficiency, customer satisfaction, and overall organizational success.
php
Peak Support Q&A: Christian Lou Manguiat
Peak Support Monthly Q&A provides insights into Christian Lou Manguiat's personal interests, achievements, and experiences, showcasing his role as the Employee Engagement Manager at Peak Support.
php
Peak Support hires Stephen Lowe as Chief Information Officer
php
Peak Support Q&A: Shiela May Ordaniel
Peak Support Monthly Q&A provides insights into Shiela May Ordaniel's personal interests, achievements, and experiences, showcasing her role as a Team Lead at Peak Support.
php
Peak Support Q&A: Monica Isidro
Peak Support Monthly Q&A provides insights into Monica Isidro's personal interests, achievements, and experiences, showcasing her role as an Operations Manager at Peak Support.