Resources

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

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Peak Support Q&A: Cecilia Jaucian
Peak Support Monthly Q&A provides insights into Cecilia Jaucian's personal interests, achievements, and experiences, showcasing their role as a member of the Talent Acquisition team at Peak Support.
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Is Offshore Outsourcing Right for You?
Insights and considerations to help businesses determine if offshore outsourcing is a suitable solution for their specific needs and goals.
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Support Tickets: An Essential Guide
Best practices for effectively managing support tickets, ensuring efficient and satisfactory customer support experiences.
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Peak Support Q&A: Al James Abalos
Peak Support Monthly Q&A provides insights into Al James Abalos' personal interests, achievements, and experiences, showcasing his role as one of the Director of Operations at Peak Support.
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Peak Support Q&A: Autumn Heard
Peak Support Monthly Q&A provides insights into Autumn Heard's personal interests, achievements, and experiences, showcasing her role as a Subject Matter Expert at Peak Support.
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Peak Support Q&A: Marlou Abalona
Peak Support Monthly Q&A provides insights into Marlou Abalona's personal interests, achievements, and experiences, showcasing his role as a Business Analyst at Peak Support.
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2020 Team Member Survey Results
Findings and insights from a comprehensive survey conducted among team members, highlighting their experiences, feedback, and overall satisfaction within the organization.
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2020 Client Survey Results
An overview of the survey findings, showcasing client feedback, satisfaction levels, and insights to enhance the client experience and strengthen relationships.
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Top 7 Customer Service Interview Questions
Curated list of essential interview questions to help hiring managers assess candidates' customer service skills, problem-solving abilities, and communication aptitude.