Resources

2024 Trends: How AI Will Reshape Customer Service Teams

Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.

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Why Ecommerce Companies Choose Gorgias
Discover why ecommerce companies are choosing Gorgias for their customer support needs. With its omnichannel support, advanced automation features, and seamless integrations.
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66 Customer Service Stats That Are Actually True
Discover the real facts about customer service with 66 verified statistics, providing valuable insights to enhance your customer support strategies.
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Expert Guide to Choosing a Generative AI Platform
Discover how to choose the perfect generative AI platform for customer support conversations in our comprehensive guide for CX experts.
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Building a Self-Service Solution Customers Love
This is how you build a self-service solution your customers will love — one that’s so effective and so accessible that they’ll never even need to think about reaching out for human support.
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6 Ways to Reduce the Cost of AI in Customer Service
While AI technology has become significantly more accessible to most companies over the last year, cost is often a major barrier for companies looking to implement it.
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Peak Support Q&A: Nikole Freeman
Peak Support Monthly Q&A provides insights into Nikole Freeman's personal interests, achievements, and experiences, showcasing her role as the Client Services Manager at Peak Support.
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Zendesk Review: A Robust Support Platform
Discover how Zendesk's powerful features and functionalities make it the ideal support platform for large or complex support organizations in our comprehensive review.
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Crafting an RFP to Outsource Customer Support
A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.
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Peak Support Q&A: Maria Ebrahimi
Peak Support Monthly Q&A provides insights into Maria Ebrahimi's personal interests, achievements, and experiences, showcasing her role as the Senior Client Services Manager at Peak Support.