Resources

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

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The Community Company Case Study
Scaling Customer Service with Peak Support: Learn how Community Company, a global community building company, successfully scaled its customer service operations by partnering with Peak Support, ensuring exceptional support for their growing community.
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Public Rec Case Study
Delivering Exceptional Customer Experience with Peak Support: Discover how Public Rec, an overnight cult brand, achieved exceptional customer experience by partnering with Peak Support for their customer support needs.
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American Exchange Group Case Study
Providing First-Class Technical Support with Peak Support: Learn how American Exchange Group, a tech wearable brand, delivers exceptional technical support by partnering with Peak Support.
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9 Expert Tips For Managing High Call Volume
Valuable advice from industry experts on effectively managing and handling a high volume of incoming calls, ensuring efficient customer service and satisfaction.
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Peak Support Q&A: Karmina Evangelista
Peak Support Monthly Q&A provides insights into Karmina Evangelista personal interests, achievements, and experiences, showcasing her role as the QA Team Lead at Peak Support.
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How And Why To Implement Proactive Customer Service
Learn insights on the benefits and strategies of implementing proactive customer service, which involves anticipating customer needs and addressing them before they become issues, leading to improved customer satisfaction and loyalty.
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Peak Support Q&A: Kendra Pilapil
Peak Support Monthly Q&A provides insights into Kendra Pilapil's personal interests, achievements, and experiences, showcasing her role as the Trainer at Peak Support
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Support Metrics: Occupancy Vs Utilization
Explore the distinction between occupancy and utilization metrics in customer support, highlighting how each metric measures different aspects of agent productivity and efficiency.
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What Is Successful Call Center Performance Management?
Strategies for effective call center performance management and tips for achieving success in managing and improving call center performance.