Resources

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

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Peak Support’s Guide to Phone Support
A comprehensive resource providing expert insights and practical tips for delivering exceptional customer service over the phone, enhancing customer satisfaction and loyalty.
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9 Key Elements Of Great Customer Service
Learn about the essential components that contribute to exceptional customer service, including responsiveness, empathy, and effective problem-solving, among others.
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Four Mistakes to Avoid When Implementing AI
Learn insights on common pitfalls to steer clear of when integrating AI technologies, ensuring a successful and effective implementation process.
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Peak Support's Guide to Live Chat Customer Support
A complete guide to implementing and optimizing live chat as a customer support channel, enabling businesses to provide real-time assistance, improve customer satisfaction, and drive sales.
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How to Launch and Execute a Customer Service QA
A step-by-step guide to implementing and managing a successful quality assurance program, ensuring consistent and exceptional customer service experiences.
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How Does Business Process Outsourcing Work?
Discover the inner workings of Business Process Outsourcing (BPO) and gain a clear understanding of how it streamlines operations, enhances efficiency, and drives business growth.
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BloomNation Case Study
Empowering Small Businesses with Exceptional Support: Discover how BloomNation, a software company, leveraged their exceptional support team to empower small businesses in the floral industry, providing them with the tools and assistance needed to thrive in a competitive market.
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Advent eModal Case Study
Enhancing Customer Support with Peak Support: Learn how Advent eModal, a cloud-based collaboration platform for the port community, partnered with Peak Support to deliver top-notch technical customer support, ensuring seamless user experiences and satisfaction.
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Wildgrain Case Study
Achieving High Customer Satisfaction with Peak Support: Discover how Wildgrain, the first bake-from-frozen subscription box for sourdough breads, artisan pastries, and fresh pasta, maintained a 97% CSAT ranking after partnering with Peak Support for their outsourced customer support team.