Resources

2024 Trends: How AI Will Reshape Customer Service Teams

Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.

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American Exchange Group
Providing First-Class Technical Support with Peak Support: Learn how American Exchange Group, a tech wearable brand, delivers exceptional technical support by partnering with Peak Support.
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9 Expert Tips For Managing High Call Volume
Valuable advice from industry experts on effectively managing and handling a high volume of incoming calls, ensuring efficient customer service and satisfaction.
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Peak Support Q&A: Karmina Evangelista
Peak Support Monthly Q&A provides insights into Karmina Evangelista personal interests, achievements, and experiences, showcasing her role as the QA Team Lead at Peak Support.
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How And Why To Implement Proactive Customer Service
Learn insights on the benefits and strategies of implementing proactive customer service, which involves anticipating customer needs and addressing them before they become issues, leading to improved customer satisfaction and loyalty.
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Peak Support Q&A: Kendra Pilapil
Peak Support Monthly Q&A provides insights into Kendra Pilapil's personal interests, achievements, and experiences, showcasing her role as the Trainer at Peak Support
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Support Metrics: Occupancy Vs Utilization
Explore the distinction between occupancy and utilization metrics in customer support, highlighting how each metric measures different aspects of agent productivity and efficiency.
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What Is Successful Call Center Performance Management?
Strategies for effective call center performance management and tips for achieving success in managing and improving call center performance.
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7 Tips for Effective Call Center Quality Monitoring
The blog "7 Tips for Effective Call Center Monitoring" provides valuable insights and practical tips for implementing a successful call center monitoring program, ensuring quality assurance, and enhancing customer satisfaction.
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What are BPO and BPM?
BPO and BPM are essential components of modern business operations, with BPO involving the outsourcing of specific tasks or processes to external service providers, while BPM focuses on optimizing and improving internal processes for increased efficiency and productivity.