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Peak Support Q&A: Kathleen Egger

Peak Support Monthly Q&A provides insights into Kathleen Egger’s personal interests, achievements, and experiences, showcasing her role as a Team Lead at Peak Support.

Outsourcing Peak Support Remote Work

6 Easy Steps to Scale Your Customer Support Team

Guide with six straightforward steps to help businesses efficiently expand and grow their customer support team to meet increasing demands and ensure exceptional customer service.

Business Growth Customer Service Management Scaling Customer Service Teams

Does Live Chat Increase Sales? The Do’s And Don’ts

The impact of live chat on sales conversion rates, offering valuable insights on best practices and common pitfalls to help businesses effectively leverage live chat as a sales tool.

Customer Service Live Chat Sales

How To Handle Negative Customer Feedback on Facebook: 5 Best Ways

Tips for businesses to effectively manage and address negative customer feedback on Facebook, ensuring a positive and constructive customer experience.

Customer Service Facebook Facebook Customer Service Social Media Social Media Customer Service

What is Omnichannel Customer Service and How Can You Provide It?

Understand the concept of omnichannel customer service and learn practical advice on how businesses can implement a seamless and integrated customer service experience across multiple channels to enhance customer satisfaction and loyalty.

Customer Service Omnichannel Customer Experience Omnichannel Services Omnichannel Strategy

Peak Support Q&A: Martin Floro

Peak Support Monthly Q&A provides insights into Martin Floro’s personal interests, achievements, and experiences, showcasing his role as an IT Operations Senior Manager at Peak Support.

Outsourcing Peak Support Remote Work

To Deliver Great Customer Service, Focus on the 3 Things That Matter

The importance of prioritizing three key elements – responsiveness, empathy, and consistency – in order to provide exceptional customer service that builds trust and loyalty.

Customer Responses customer satisfaction Customer Service

8 Must-Reads on Leadership

A curated list of eight essential books that offer valuable insights and guidance on leadership, helping individuals enhance their leadership skills and become more effective leaders.

Leadership

Customer Service KPIs: Average Handle Time on Live Chat

Explore the importance of Average Handle Time (AHT) as a key performance indicator in measuring efficiency and effectiveness of customer service on live chat, providing tips on how to optimize AHT without compromising customer satisfaction.

customer satisfaction Customer Service Customer Service Productivity Key Performance Indicators Live Chat

Customer Service KPIs: Customer Satisfaction on Live Chat

Delve into the significance of measuring customer satisfaction as a key performance indicator on live chat, offering strategies to enhance customer satisfaction levels and improve overall customer service experience.

customer satisfaction Customer Service Customer Service Productivity Key Performance Indicators Live Chat