The Best Tools For Providing Chat Support in 2024

Explore the best tools for providing chat support in 2024, focusing on innovative solutions that enhance customer interactions and streamline operations.

Why Ecommerce Companies Choose Gorgias

Discover why ecommerce companies are choosing Gorgias for their customer support needs. With its omnichannel support, advanced automation features, and seamless integrations.

66 Customer Service Stats That Are Actually True

Discover the real facts about customer service with 66 verified statistics, providing valuable insights to enhance your customer support strategies.

6 Ways to Reduce the Cost of AI in Customer Service

While AI technology has become significantly more accessible to most companies over the last year, cost is often a major barrier for companies looking to implement it.

Managing Seasonal Surges: How Outsourcing Customer Service Helps You Handle Peak Times

Training Remote Customer Support Agents

The 11 Best Practices, Tips & Tricks to Set Your Customer Service Team Up for Success offers valuable guidance and strategies for effectively training and supporting remote customer service agents, ensuring their success in providing exceptional customer support.

9 Key Elements Of Great Customer Service

Learn about the essential components that contribute to exceptional customer service, including responsiveness, empathy, and effective problem-solving, among others.

9 Expert Tips For Managing High Call Volume

Valuable advice from industry experts on effectively managing and handling a high volume of incoming calls, ensuring efficient customer service and satisfaction.

How And Why To Implement Proactive Customer Service

Learn insights on the benefits and strategies of implementing proactive customer service, which involves anticipating customer needs and addressing them before they become issues, leading to improved customer satisfaction and loyalty.

A Guide to Reducing Hold & Chat Wait Times

A comprehensive resource for contact center managers, providing actionable strategies and best practices to minimize hold and chat wait times, improving customer experience and operational efficiency.