Expert Guide to Choosing a Generative AI Platform

Discover how to choose the perfect generative AI platform for customer support conversations in our comprehensive guide for CX experts.

Building a Self-Service Solution Customers Love

This is how you build a self-service solution your customers will love — one that’s so effective and so accessible that they’ll never even need to think about reaching out for human support.

6 Ways to Reduce the Cost of AI in Customer Service

While AI technology has become significantly more accessible to most companies over the last year, cost is often a major barrier for companies looking to implement it.

Zendesk Review: A Robust Support Platform

Discover how Zendesk’s powerful features and functionalities make it the ideal support platform for large or complex support organizations in our comprehensive review.

Crafting an RFP to Outsource Customer Support

A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.

Peak Support Q&A: Maria Ebrahimi

Peak Support Monthly Q&A provides insights into Maria Ebrahimi’s personal interests, achievements, and experiences, showcasing her role as the Senior Client Services Manager at Peak Support.

Key Performance Indicators (KPIs) for Customer Service

Unlocking Success: A comprehensive guide to selecting, measuring, and optimizing Key Performance Indicators (KPIs) for Customer Support, empowering businesses to deliver exceptional customer experiences.

Managing Seasonal Surges: How Outsourcing Customer Service Helps You Handle Peak Times

Peak Support Q&A: Greg Sanchez

Peak Support Monthly Q&A provides insights into Greg Sanchez’s personal interests, achievements, and experiences, showcasing his role as Client Services Manager at Peak Support.

Building an Exceptional Company Culture

A comprehensive guide to creating a positive and thriving work environment that fosters employee engagement, productivity, and long-term success. *Bonus – Get our free card deck with 70 tips and tricks for creating an exceptional workplace culture