Customer Service Archives - Page 2 of 5

2024 Key Performance Indicators for Customer Service: Missed Chats

Here are the benchmarks for the best, worst, and average x from our 2024 Customer Service KPI ebook.

Here are 8 ways to build deep customer connections through your customer support team.

Navigate the process of outsourcing your eCommerce customer support operations successfully with this helpful guide.

Here are the benchmarks for the best, worst, and average AI Chatbot Resolution Rates from our 2024 Customer Service KPI ebook.

A list of 20 of the most common ecommerce support questions that will help make responding to frequently asked customer questions more efficient.

Gaming companies need to keep these proven secrets in mind for when they are recruiting and hiring great player support agents.

Here are the benchmarks for the best, worst, and average Chat Wait Times from our 2024 Customer Service KPI ebook.

Discover the secrets to recruiting top-tier support agents who can elevate your customer service to new heights.

Here are the benchmarks for the best, worst, and average First Contact Resolution rates from our 2024 Customer Service KPI ebook.

Learn 5 ways to automate your customer support with Zendesk. Tips and tricks for your growing brand.

Here are the benchmarks for the best, worst, and average First Response Time from our 2024 Customer Service KPI ebook.

Here are the benchmarks for the best, worst, and average Full Resolution Time from our 2024 Customer Service KPI ebook.