Blogs

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

Read More
An illustration of two men using laptops with a dollar sign in the background
php
66 Customer Service Stats That Are Actually True
Discover the real facts about customer service with 66 verified statistics, providing valuable insights to enhance your customer support strategies.
php
Expert Guide to Choosing a Generative AI Platform
Discover how to choose the perfect generative AI platform for customer support conversations in our comprehensive guide for CX experts.
php
Building a Self-Service Solution Customers Love
This is how you build a self-service solution your customers will love — one that’s so effective and so accessible that they’ll never even need to think about reaching out for human support.
php
6 Ways to Reduce the Cost of AI in Customer Service
While AI technology has become significantly more accessible to most companies over the last year, cost is often a major barrier for companies looking to implement it.
php
Zendesk Review: A Robust Support Platform
Discover how Zendesk's powerful features and functionalities make it the ideal support platform for large or complex support organizations in our comprehensive review.
php
Peak Support Q&A: Maria Ebrahimi
Peak Support Monthly Q&A provides insights into Maria Ebrahimi's personal interests, achievements, and experiences, showcasing her role as the Senior Client Services Manager at Peak Support.
php
Managing Seasonal Surges: How Outsourcing Customer Service Helps You Handle Peak Times
php
Peak Support Q&A: Greg Sanchez
Peak Support Monthly Q&A provides insights into Greg Sanchez's personal interests, achievements, and experiences, showcasing his role as Client Services Manager at Peak Support.
php
Complaints Resolution: Why It’s Important
Learn why effective complaints resolution is crucial for the success and reputation of your business in our insightful blog post.