Resources

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

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How to Use AI in Customer Service 
Here are a few ways to use AI for your customer service team. 
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Gale Healthcare Solutions Case Study
This case study explores the successful collaboration between Gale Healthcare and Peak Support to boost operational efficiency.  
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2024 Key Performance Indicators for Customer Service: First Contact Resolution 
Here are the benchmarks for the best, worst, and average First Contact Resolution rates from our 2024 Customer Service KPI ebook.
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8 Quality Assurance Tools to Keep Your Customer Service Best-in-Class
A list of quality assurance tools that businesses can utilize to ensure exceptional customer interactions and maintain high standards of service.
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5 Ways to Automate Customer Support in Zendesk
Learn 5 ways to automate your customer support with Zendesk. Tips and tricks for your growing brand.
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2024 KPI for Customer Service: First Response Time
Here are the benchmarks for the best, worst, and average First Response Time from our 2024 Customer Service KPI ebook.
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3 Signs Your BPO Doesn’t Want Your Business 
Read more about the 3 signs your BPO doesnt want your business and what to avoid when signing up a BPO.
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5 Great Features of Intercom for Support Teams
Find out why Intercom brings big benefits for both customer service agents and customers, as we share five key areas where Intercom really stands out compared to its competitors.
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2024 KPI for Customer Service: Full Resolution Time
Here are the benchmarks for the best, worst, and average Full Resolution Time from our 2024 Customer Service KPI ebook.